Visitor Engagement & Volunteer Coordinator
Closing Date of Opportunity: 6/17/2022
Name or Organization: Contemporary Calgary
Contact Email: info@contemporarycalgary.com
Website: https://www.contemporarycalgary.com/opportunities
Post Content: Visitor Engagement & Volunteer Coordinator Contemporary Calgary aims to provide Calgary and its visitors with a significant visual arts destination dedicated to modern and contemporary art. Contemporary Calgary shares a passion for art that is relevant, meaningful and challenging. We believe in the power of art to transform the places and the lives we live. Contemporary Calgary is seeking a full-time Visitor Engagement & Volunteer Coordinator. Contemporary Calgary is an equal opportunity employer committed to creating a diverse, respectful and inclusive environment, and encourages applications from all qualified candidates for this position. Please apply with a cover letter and resume by June 17th, 2022 to careers@contemporarycalgary.com by 5:00pm MDT. Subject Line: Visitor Engagement & Volunteer Coordinator Not all applicants will be contacted for an interview Salary $50,000 per annum
Job Description Reporting to the Chief Executive Officer, the Visitor Engagement and Volunteer Coordinator will act as an interpretive and engagement resource to visitors, helping to foster deeper, richer knowledge and understanding of the art and its relationship to our local and national context. The Visitor Engagement and Volunteer Coordinator is responsible for establishing an inclusive and dynamic atmosphere by welcoming guests, providing information and facilitating engagement with regards to the organization and our programming. The ideal candidate is energetic, outgoing and wants to be a vital part of our growing team here at Contemporary Calgary!
Key Responsibilities
-Supervising or performing the opening and closing of the gallery space as per gallery procedures
-Supervising or ensuring exhibitions are properly opened and closed, eg. Lights, a/v equipment, et al
-Communicating any security issues to the staff, and any artwork, equipment, or exhibition space issues to the Chief Curator
-Hiring, onboarding and managing a pool of Gallery Attendants and Volunteers and scheduling all Attendants and Volunteers as required
-Provide leadership to all gallery attendants and volunteers, and uphold standards and procedures for recruitment, onboarding and training.
-Manage front-of-house operations and maintain responsibility for ticketing and pointof-sales systems as well as the closing of daily sales.
-Maintain the operations of the gift shop inventory and sales.
-Tracking the intake of cash and conducting monthly counts alongside the Business Manager.
-Recording Gallery Attendant hours and submitting payroll to the Business Manager on a bi-weekly basis.
-Oversee the management of the volunteer program including recruitment, orientation and recognition.
-Serve as liaison between Volunteers and other Gallery staff to satisfy the needs of gallery events & programming
-Perform, supervise and train others in the roles and responsibilities of Gallery Attendant to achieve superior customer service standards and confidently communicate with visitors at the museum.
This includes:
-Greeting visitors and offering programming information
-Answering questions from visitors in person, by telephone, and by email
-Receiving and forwarding calls to gallery staff, or taking messages outside of office hours
-Tracking attendance statistics
-Tracking and receiving payments for memberships
-Maintaining cleanliness of the front entrance and other public areas as required (sweeping, keeping front desk organized, etc.)
-Maintaining all in-gallery interpretive materials
-Completing required exhibition readings as assigned to develop a deeper understanding of all current exhibitions
-Engaging the public in conversation about exhibitions and the key messages of the exhibitions and training
-Gallery Attendants in radical visitor engagement
-Booking and coordinating public and private tours as needed -Managing the gallery membership database on an ongoing basis
-Working at occasional special events: opening receptions, public programs, etc .
-Upholding and communicating gallery rules and regulations
-Maintaining professional museum standards and ethics by working within the Ethical Guidelines outlined by the Canadian Museums Association
-Other duties as needed Skills & Experience
-1-3 years of post-secondary education in fine arts, art history or related subject matter
-5-7 years of processional, related experience
-Experience working in customer and/or visitor services
-Experience working in a supervisory role and managing a team of employees
-Excellent verbal and written communication skills in English. Fluency in French is considered an asset but is not essential.
-Understanding of Calgary's art community
-Demonstrated ability to work with diverse audiences and effectively interface with colleagues, artists and - the public
-Comfortable in a public speaking role and effective communicator
-The ability to work independently under general direction and in a team environment
-Excellent organizational skills in particular with regards to maintaining schedules